Terms & Conditions
Please carefully read the following Terms and Conditions that govern your use of our Customer Portal, including payment authorizations for credit cards and ACH payments. By accessing and using the Customer Portal, you agree to abide by these terms:
Customer Portal Access: The Customer Portal is provided solely for the convenience of our customers. You must be a registered user with valid credentials to access and use the portal.
Payment Authorization: By enrolling in the Customer Portal and providing your payment information, you authorize O.K. Lumber Company to charge your credit card or initiate ACH transactions for the total amount due for your purchases, services, subscriptions, or any other charges incurred through the Customer Portal.
Payment Methods:
You can choose to make payments using credit cards or ACH (Automated Clearing House) transactions, subject to availability and our approval.
Cardholder and Bank Account Information:
If you use a credit card or ACH payment, you confirm that you are the authorized account holder or have explicit permission from the account holder to use the provided payment method.
Recurring Payments:
If you opt for recurring payments through the Customer Portal, you authorize us to charge your credit card or initiate ACH transactions on a regular basis for the agreed-upon amount until you cancel the service or the payment plan is completed.
Payment Security:
We take payment security seriously and employ industry-standard encryption and secure payment processing to protect your payment information. However, we are not responsible for any unauthorized access or breach of your payment details from external sources.
Declined Payments:
In the event of a declined credit card transaction or ACH payment, we will make reasonable efforts to notify you, and you may be required to provide an alternative payment method promptly to complete the transaction.
Insufficient Funds (NSF) and Chargebacks: If an ACH debit or credit card charge fails due to insufficient funds, you agree to pay a $25.00 insufficient funds fee. O.K. Lumber Co. reserves the right to re-attempt to process the payment at any time after the payment fails. In the case of a chargeback, you are responsible for any fees or penalties assessed by the financial institution.
Payment Processing Time:
We strive to process payments promptly, but processing times may vary depending on your financial institution and external factors beyond our control.
Payment Confirmation:
Upon successful completion of a transaction, we will send you an email or provide a confirmation within the Customer Portal to acknowledge receipt of your payment.
Fraudulent Transactions:
We actively monitor transactions for potential fraudulent activity. If we suspect any unauthorized or suspicious transactions, we reserve the right to cancel or delay the order and may contact you for further verification.
Account Security:
You are responsible for maintaining the security of your Customer Portal account and password. Any unauthorized access or use of your account must be reported to us immediately.
Changes to Payment Authorization:
We may update or modify our payment authorization processes at our discretion. Any changes will be communicated to you through the Customer Portal or other appropriate channels.
Governing Law:
These Terms and Conditions, including payment authorizations, shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflicts of law principles.
Contact Information:
For any questions or concerns related to the Customer Portal, payment authorizations, or these Terms and Conditions, please contact us at support@oklumber.com.
By accessing and using the Customer Portal, you confirm that you have read, understood, and agree to these Terms and Conditions, including the payment authorization clauses. If you do not agree with any part of these terms, please refrain from using the Customer Portal for payments.